Fulfillment Policy
Refund policy
You can cancel your subscription anytime to prevent further charges for future billing periods. To cancel simply do not fill out the refill questionnaire. However, due to the nature of the medication and service once an order has been approved by the doctor and sent to the pharmacy, any fee’s you have already paid cannot be refunded.
Return policy
Due to the nature of the medication, any monthly fees you have already paid cannot be refunded.
Security
Get Thin MD takes your security seriously. From PCI compliance to a variety of technical and organizational security measures. We do everything to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. We are also HIPPA compliant.
Payment methods
We accept most credit card providers like American Express, Visa, MasterCard, Discover and debit card payments.
Working Hours
M-F: 9am-9pm EST,
Sat-Sun: 11am-7:30pm EST
Prescription products require an online evaluation with a licensed medical professional who will determine if a prescription is appropriate. See important safety information. Benefits outlined on Get Thin MD are based on 3rd party studies. Medications are prescribed by licensed physicians as part of our weight loss programs. Actual product packaging may appear differently than shown. Physicians may prescribe compounded medications as needed to meet patient requirements or drug shortages. The FDA does not review or approve any compounded medications for safety or effectiveness.
Should you seek a prescription item, Get Thin MD will facilitate arranging a consultation with a qualified Healthcare Provider. The Provider will assess your suitability for the prescription item. If deemed suitable, a doctor may issue a prescription for the item, which can be filled at a partner pharmacy, unless you specify an alternative preference.
As part of our efforts to ensure patient safety, we need to verify your phone number. By giving us your phone number and continuing, you agree that Get Thin MD may send text messages to you to verify your phone number and for any other lawful purpose related to your Get Thin MD account and your use of our services, including order confirmations, shipment notifications, and messages from your provider. Message and data rates may apply. Message frequency varies. Additionally, by providing your phone number, you agree to receive marketing emails and other promotional communications from Get Thin MD. You also consent to Get Thin MD using your information for third-party advertising purposes, including but not limited to targeted advertising on platforms such as Facebook, Google, and other similar sites. This includes using hashed and de-identified data to create custom audiences for targeted advertising and to exclude existing customers from certain marketing campaigns. You can opt-out of receiving marketing emails at any time by following the unsubscribe instructions provided in each email or by contacting us directly at support@getthinusa.com.
Note: The above statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.